We try real hard to get orders to you as fast as we can and to keep freight costs as low as possible. We know you will want your Chemical Guys awesomeness ASAP, and you would rather spend money on more Chemical guys products than freight. Here's the key points to know:
- Orders before 1pm usually ship same day.
- Freight is normally overnight to the North Island, 2 Days South Island, longer for rural delivery. We normally use Courier Post.
- Freight is flat rate $4.50 NZ wide, FREE on orders over $70.
- Freight for retailers using our B2B portal is flat rate $9.
- Freight through market places will be higher.
- We are very automated, once an order is placed it is very hard to change
- We do not ship to PO Boxes, only physical addresses.
- We do not ship internationally or to freight forwarders.
- If your Courier driver has a dirty van tell them to buy Chemical Guys so they look pimping like this guy:
...that's seriously one of our couriers vans. Pretty cool right. He's used Cherry Wet Wax and Banana Spray Wax on that bad boy.
We have invested a lot to make freight faster and cheaper. We moved the Distribution Centre to be 5 mins from Auckland Airport and have put in barcoding and multiple pickups per day, our store runs split shifts and picks in waves to try and get orders out as fast as we can. Orders that our team have before 1pm usually ship same day. Our store operates weekdays only, and is closed on public holidays. We use Courier Posts 1 day service for the North Island and 2 days for the South Island. Choice of carrier is however at our discretion and subject to change.
We do not ship internationally. Therefore, we do not ship to freight forwarding companies. Orders deemed to be shipped to a freight forwarder may be cancelled. Should an order be shipped to a freight forwarding address, we are not liable for any damages, or issues that may arise after the order has left our warehouse. We reserve the right to cancel any order that doesn't follow our policy.
If you are an overseas scammer planning to do a credit card recharge move on, we will not reply to your emails.